The Effectiveness of Cognitive-Behavioral Techniques Training on Job Burnout and Psychological Well-Being of Employees

Abstract

The present study aimed to investigate the effectiveness of cognitive-behavioral techniques training on job burnout and psychological well-being among employees of Paya Service Company. This study employed a quasi-experimental design with pretest-posttest and control groups. The statistical population included all employees of four branches of Paya Service Company in 2026. A total of 44 employees were selected through cluster random sampling and randomly assigned to an experimental group (23 participants) and a control group (21 participants). The experimental group participated in eight 90-minute sessions of cognitive-behavioral techniques training, while the control group received no intervention. Data were collected using the Maslach Burnout Inventory and Ryff’s Psychological Well-Being Scale. Data analysis was conducted using univariate and multivariate analysis of covariance in SPSS software. The results of multivariate covariance analysis indicated that cognitive-behavioral techniques training significantly reduced dimensions of job burnout, including emotional exhaustion (F=15.948, P=0.001), depersonalization (F=11.018, P=0.002), and inefficacy (F=8.868, P=0.005). In addition, the intervention significantly improved dimensions of psychological well-being, including self-acceptance (F=43.132, P=0.001), environmental mastery (F=12.602, P=0.001), positive relations with others (F=8.418, P=0.006), purpose in life (F=8.602, P=0.006), personal growth (F=7.761, P=0.008), and autonomy (F=9.784, P=0.003). The findings demonstrated that cognitive-behavioral techniques training can be considered an effective intervention for reducing job burnout and enhancing psychological well-being among employees, thereby improving occupational mental health and work functioning.